Commercial and Performance Management
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Principal services offered relate to:
- Commercial Performance Management incorporating:
- Analysis of business performance, including financial performance, customer satisfaction and employee satisfaction
- Analysis and creation of business Key Performance Indicators (KPI’s)
- Analysis and creation of Service Level Agreements (SLA’s)
- Analysis and recommendation on business internal organisational structures and operating models
- Employee Performance Management
- Working closely with HR Directors and HR Teams within businesses and organisations to understand and develop the key aims and objectives of employee performance management and maximisation.
- Analysis and recommendations on employee performance, including performance management / appraisal processes and systems
- Analysis and recommendation on reward and recognition schemes
- Analysis and recommendation on business internal organisational structures and operating models
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